Return and Refund Policy
At Vowro, we are committed to ensuring you are satisfied with your purchase. If you are not completely happy, you may be eligible for a return or refund according to the conditions below.
Return Eligibility
- Return Period: Items may be returned within 30 days of receipt for a full refund.
- Condition: Products must be returned in good, undamaged condition. Original packaging and tags are not required, but items should be unaltered and free of any visible signs of wear.
Refund Process
Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed back to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
Exchanges
If you receive a defective or incorrect item, please contact our customer support at support@vowro.com for assistance with an exchange. We will cover any return shipping costs in such cases.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method, as we cannot guarantee receipt of items without tracking.
For questions about returns or refunds, feel free to reach out to us at support@vowro.com.